Over the past ten years, I have seen the mortgage business from an entry-level, back-office job to managing a team of 20 and a pipeline of thousands of loans per year.
In that time, something became clear to me. The larger a company becomes and the more people involved in the process, the further we get from customers, both individually as mortgage professionals and as a company. Though this is not on purpose, I believe it is a fact of our industry.
Having handled thousands of mortgage for customers over the years, I believe the best approach is personalized on an individual basis. It is for that reason that I decided to help start Local Mortgage, where we're not focused on doing every loan possible, but rather we're focused on doing your loan to perfection.
Every company says they provide great service. But what does that really mean? In my career, I have learned what my customers expect. And it's what I work to provide every day.
Communication. When you call, I answer. Not a receptionist or a team member that doesn't know your situation.
Knowledge. Having managed thousands of mortgage files, I have seen just about every scenario. This means that you can put stock in what I say. And that there won't be surprises late in the process.
Expectations. We'll set a clear game plan from the outset, so you will always know where you stand and what to expect. You won't be left in the dark wondering if you're closing on time.